Refund, Cancellation & Shipping Policy

Last Updated: August 15, 2026

NexAge Awakening Foundation, Inc. (“NexAge Awakening”) is a 501(c)(3) nonprofit organization. Operational and technical support may be provided by NexAge Media, LLC.

This policy explains the terms applicable to purchases, bookings, cancellations, refunds, digital products, and physical product fulfillment.

1. Physical Products & Shipping

Processing & Shipping

Physical products are generally processed within 2–5 business days, unless otherwise stated on the product page.

Some products may be handmade, one-of-a-kind, custom, or fulfilled by third-party vendors and may require additional processing time.

Shipping costs and estimated delivery times are displayed at checkout when applicable. Delivery estimates are not guaranteed and may be affected by carriers, weather, fulfillment partners, or circumstances outside our control.

Damaged, Defective, Incorrect, or Missing Orders

If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include your order information and photographs when applicable.

For orders that appear lost in transit, please contact us within 7 days of the expected delivery date.

We will review the circumstances and determine the appropriate replacement, refund, credit, or other resolution.

Returns

Unless otherwise stated on the product page:

Custom and one-of-a-kind items are final sale.
Third-party fulfilled products are subject to the applicable fulfillment and return restrictions.
Standard products may be eligible for return or replacement when damaged, defective, or incorrectly fulfilled.
Original shipping charges are generally non-refundable.

2. Digital Products & Courses

Digital downloads, course materials, recorded content, certifications, and other digital products are non-refundable once access has been provided or the content has been delivered, except where otherwise required by law.

Digital materials are licensed for individual use and may not be copied, shared, resold, distributed, or otherwise reproduced without written permission.

3. Memberships & Subscriptions

Memberships and recurring subscriptions may be canceled before the next renewal date to prevent future charges.

Cancellation does not generally provide a refund for a billing period that has already begun unless otherwise stated at purchase or required by law.

Access will continue through the applicable paid period unless otherwise specified.

4. Private Sessions & Services

Private sessions, including Reiki, readings, spiritual counsel, coaching, Human Design, astrology, and related services, may be canceled or rescheduled with at least 24 hours' notice.

Cancellations made with less than 24 hours' notice and missed appointments may be considered fulfilled and are generally non-refundable.

If NexAge Awakening must cancel or reschedule a session, you will be offered an alternative appointment or an appropriate refund or credit.

Completed sessions and services are non-refundable.

5. Reiki Attunements & Distance Energy Services

Reiki attunements and distance energy services are personalized services reserved and prepared specifically for the participant.

Once an attunement or energy service has been completed, the service is non-refundable.

Requests to reschedule a scheduled live component should be made at least 24 hours in advance whenever possible.

6. Quantum Hypnosis & Regression Sessions

Quantum Hypnosis & Regression sessions require a complimentary discovery call before scheduling.

Once a session is approved and scheduled, a 20% deposit is required to reserve the appointment.

The deposit is applied toward the total session investment.

Cancellations or rescheduling requests should be made at least 48 hours before the scheduled session. Deposits are non-refundable but may be transferred once to a rescheduled appointment when adequate notice is provided.

Completed hypnosis and regression sessions are non-refundable.

7. Ceremonies, Officiant Services & Speaking Engagements

Ceremonies, officiant services, and speaking engagements may require a deposit or separate agreement based on the scope, preparation, location, travel, and date.

Any applicable deposit, cancellation, rescheduling, or travel terms will be provided before booking and will govern that engagement.

8. Donations

Charitable donations made without receiving goods or services in return are generally non-refundable except in cases of processing error, duplicate transaction, or other circumstances determined appropriate by NexAge Awakening.

NexAge Awakening Foundation, Inc. is a 501(c)(3) nonprofit organization. Charitable contributions may be tax-deductible to the extent permitted by law.

Purchases of goods or services are not automatically charitable contributions. When a transaction includes both a contribution and goods or services received in return, applicable tax treatment may depend on the value received.

Please consult a qualified tax professional regarding your individual circumstances.

9. Refund Processing

When a refund is approved, it will be issued to the original payment method whenever possible.

Please allow up to 14 business days after approval for processing, although your financial institution may require additional time for the credit to appear.

Return shipping costs, when applicable, are the purchaser's responsibility unless the return resulted from our error or a defective or incorrect item.

10. Contact

Questions regarding purchases, bookings, shipping, cancellations, or refunds may be directed to:

NexAge Awakening Foundation, Inc.
Email: info@nexagemedia.com